Case Study:

White glove delivery of GE appliances to builders

 

Situation

General Electric has a huge business supplying appliances to builders and commercial institutions. The company sought a partner in the Dallas area with the staff and specially equipped trucks to support daily white glove delivery of appliances to installation sites.

Strategy

Daryl Flood Logistics was chosen as GE’s appliance delivery partner in the Dallas area. Daryl Flood Logistics actually handles two distinct businesses for GE:

New Home Installation. Each day, GE appliances are installed in new homes throughout Greater Dallas. Daryl Flood picks up appliances at GE’s distribution center and brings them back to the Daryl Flood DC, where they are labeled and truck routes are planned based on the installation locations.  Crews then deliver appliances to specific builders along the route. The white glove delivery service may involve simple delivery of a crated appliance, uncrating and removal of packaging materials, or complete unpacking and installation of any appliance, such as refrigerators, ovens, microwaves, garbage disposals and dishwashers. Daryl Flood Logistics delivers about 13,000 appliances a month as part of its home appliance delivery service.

"Meet Truck Delivery." GE also supplies appliances to support large-scale installations, such as when new refrigerators are being installed in dormitory rooms on a college campus. Daryl Flood Logistics supports GE delivery requirements for these white glove delivery projects. A Daryl Flood truck picks up required appliances in the morning and delivers them to the install site, where the truck “meets up” with delivery trucks and install crews. Services can range from simple delivery to actual installation of the appliance. Daryl Flood Logistics delivers about 7,000 appliances a month as part of its “meet truck” service.

Results

  • Daryl Flood Logistics is GE’s third largest store direct delivery agent in the country.
  • Highest meet truck volume in the GE appliance network in 2010
  • Most physical inventories by GE at the Daryl Flood warehouse have been 100% accurate
  • Daryl Flood Logistics was honored with GE’s Appliance Vendor of the Year Award for the Southwest in 2007.